Widerrufsrecht

NO returns.  Store closing.  All sales are final!  No exceptions.

Seel “Make It Returnable” Coverage

If you choose to purchase Seel’s “Make It Returnable” coverage at checkout, please understand that this coverage is provided and administered solely by Seel, an independent third-party company.

Customers who purchase this coverage are responsible for following all of Seel’s requirements, procedures, deadlines, and terms and conditions in order to use the coverage.

Neon Spur LLC is not affiliated with Seel and does not administer, control, approve, or determine the outcome of any claim, return, refund, or other benefit offered through Seel’s coverage. Neon Spur LLC makes no representations or guarantees regarding Seel’s approval of a request, the benefits provided, or Seel’s performance or completion of its services.

By purchasing Seel’s “Make It Returnable” coverage, you acknowledge that your participation in the program and any claims or requests made under the coverage are subject to Seel’s terms and are handled directly by Seel. Neon Spur LLC is not responsible or liable for Seel’s decisions, actions, omissions, delays, or fulfillment of the coverage.

If you purchased the Seel “Make It Returnable” coverage, you must submit your return request HERE:

https://resolve.seel.com/neon%20spur

They have a strict deadline that this is done within seven days of delivery.  Your refund opportunity will be void if you exceed that timeframe.

Seel’s “Make It Returnable” Protection (Optional at Checkout)

Customers may choose to add Seel’s “Make It Returnable” protection at checkout when available and offered.  It is only offered for single item purchases on select items.  This optional service allows for no-questions-asked returns with a full refund (less return shipping), even on items normally non-returnable.

  • Only available on select items and only when shown at checkout.

  • Only available for single-item purchases (Seel may not appear if multiple items are in the cart).

  • All eligibility, costs, and refund terms are dictated by Seel.  It is the customer's responsibility to read the terms of this program.

  • Coverage must be purchased at checkout and cannot be added afterward.

If you purchased this coverage and want to process a Seel-covered return, click HERE.

 

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery and contact us within 3 days at howdy@neonspur.com with photos of:

  • The defect or damage and/ or incorrect item received

  • If the defect or damage is related to an apparel item, photo must also be sent of tag attached

Warranty Policy

Neon Spur does not provide warranties.

Tack Items Made by Other Manufacturers

Some tack items not made by Neon Spur are covered only under the original manufacturer’s warranty, if one is offered.
All warranty claims for these items must be submitted directly to the manufacturer. They may require a copy of your order invoice or receipt as proof of purchase.  To find out if your item might be eligible, contact the manufacturer of the item you purchased directly.

Neon Spur does not facilitate warranty claims on behalf of other manufacturers.

Color Disclaimer

Colors may appear differently due to screen settings. Variations in color or hue are not considered defects.

Rhinestone, Crystal & Studs Disclaimer

Rhinestones crystals, studs and similar are not warrantied.  By nature of their application, some are likely to be lost over the course of ownership.

Order Cancellation Policy

Most orders cannot be canceled or changed once placed.

If we are able to cancel before processing, a 5% merchant fee (non-recoverable) will be deducted.

If an item is out of stock, it does not automatically make the rest of the order eligible for cancellation.

Shipping & Delivery Policy

Address Accuracy

Customers are responsible for ensuring all shipping info is correct at checkout.

  • Neon Spur is not liable for mis-delivered or undeliverable orders caused by incorrect addresses.  No refunds will be issued in these cases.

Mis-delivered or Returned-to-Sender Packages

  • If a package is returned due to incorrect address input, it is possible that it can be reshipped at the customer’s expense.  This is not possible for all products. This is a case by case basis.  No refunds are promised and re-ships are not promised - we will however always try our best to accomodate!

  • These orders are not eligible for refund or cancellation.

Refused Deliveries

Refused deliveries are not eligible for refunds or store credit.


More regarding Mis-delivered Packages & Undeliverable Addresses:

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete, including apartment/unit numbers and any other required delivery details.

If a package is mis-delivered, returned to sender, deemed undeliverable, or lost due to an incorrect or incomplete shipping address provided by the customer, Neon Spur is unable to issue refunds or replacements for the order.

If an undeliverable package is successfully returned back to us, we may be able to reship the order to the corrected address at the customer’s expense for additional shipping charges. However, please note that not all undeliverable packages are returned to us.

Many of our orders ship through third-party fulfillment centers. In cases where an undeliverable package is returned to a fulfillment facility, those items are often classified as unrecoverable goods due to logistics processing limitations and may be discarded or otherwise unable to be retrieved or resent.

Because of these fulfillment and carrier limitations, Neon Spur cannot guarantee recovery or reshipment of packages that were addressed incorrectly at checkout.

Contact Us

Email: howdy@neonspur.com
Phone: 940-448-0226
Address: 4104 Silverstein St, Flower Mound TX 75022 
Hours: Monday–Friday, 9am–5pm CST